Data Deletion Instructions
Last updated: February 25, 2026
At Buklah, we respect your right to control your personal data. This page explains how you can request the deletion of your data from our platform.
For Business Owners (Buklah Account Holders)
If you have a Buklah account and wish to delete your data, you can:
- Delete your account through the Settings page in your Buklah dashboard. This will permanently remove your account, business data, appointment records, and customer data.
- Email us at privacy@buklah.com with the subject line "Data Deletion Request" and include your registered email address.
For End Users (Customers of Buklah Businesses)
If you are a customer who has interacted with a business through WhatsApp via the Buklah platform and wish to have your data deleted:
- Contact the business directly and ask them to remove your data from their Buklah account.
- Email us at privacy@buklah.com with the subject line "Customer Data Deletion Request" and include:
- Your phone number (used for WhatsApp communication)
- The name of the business you interacted with (if known)
What Data Is Deleted
Upon a valid deletion request, we will permanently remove:
- Your account profile and login credentials (for business owners)
- Phone number and name records
- Appointment history and booking records
- WhatsApp message history stored on our servers
- Any other personal data associated with your account or phone number
Processing Time
Data deletion requests are processed within 30 days of receiving a valid request. You will receive a confirmation email once the deletion is complete.
Data That May Be Retained
We may retain certain data where required by law, such as:
- Financial transaction records (for tax and accounting purposes)
- Data necessary for legal compliance or dispute resolution
Any retained data will be kept in a secure, restricted-access environment and deleted when the retention period expires.
Contact Us
For any questions about data deletion, please contact: